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Terms of Service

Last updated: June 30, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and HeyVA, operated by Individual Entrepreneur Denis Valentin Apostu and Individual Entrepreneur Stanga Alexandra ("HeyVA," "we," "us," or "our"), governing your access to and use of the HeyVA website at heyva.ph, our platform, and all related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

1. About HeyVA

HeyVA is an online platform that connects employers with verified Filipino virtual assistants ("VAs"). Our Services include AI-assisted candidate screening and hiring tools (powered by our AI hiring agent, Alexandra), identity and skill verification, job posting and application management, interview scheduling, and post-hire support resources.

HeyVA is a platform provider. We are not an employment agency, staffing firm, or employer of record. We do not employ, control, or supervise virtual assistants. All employment or contractual relationships are formed directly between employers and virtual assistants.

2. Eligibility

To use the Services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Provide accurate and complete registration information
  • Not have been previously suspended or removed from the platform

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Services, you must create an account by providing your name, email address, phone number, and other requested information. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

  • Choose a strong, unique password
  • Not share your account credentials with any third party
  • Notify us immediately at contact@heyva.ph if you suspect unauthorized access to your account

We are not liable for any loss or damage arising from your failure to maintain the security of your account.

3.3 One Account Per User

Each individual may maintain only one account. Creating multiple accounts to circumvent platform rules, abuse promotions, or evade a suspension is prohibited and grounds for immediate termination.

4. Use of the Services

4.1 Employer Use

As an employer, you may use the Services to:

  • Post job listings for virtual assistant roles
  • Use Alexandra, our AI hiring agent, to screen and shortlist candidates
  • Review VA profiles, scores, and recommendations
  • Schedule and conduct interviews with shortlisted candidates
  • Hire virtual assistants and manage the hiring process

After hiring a VA through HeyVA, you are free to manage the working relationship directly with your VA, including choosing your own payment method (Wise, PayPal, direct bank transfer, or any other method agreed upon between you and your VA). HeyVA does not require you to process payroll through our platform.

4.2 Virtual Assistant Use

As a virtual assistant, you may use the Services to:

  • Create a professional profile showcasing your skills, experience, and qualifications
  • Complete identity verification and skills assessments
  • Apply to job postings
  • Respond to screening questions from Alexandra
  • Communicate with prospective employers
  • Schedule interviews

4.3 AI-Assisted Hiring (Alexandra)

Alexandra is an AI hiring agent that assists employers in the hiring process. By using the Services, you acknowledge and agree that:

  • Alexandra uses artificial intelligence to screen applications, score candidates, generate follow-up questions, and provide hiring recommendations
  • AI-generated scores, rankings, and recommendations are advisory in nature and are subject to human review
  • Alexandra's assessments are based on the information provided by users and may not account for all relevant factors
  • HeyVA does not guarantee the accuracy, completeness, or reliability of AI-generated outputs
  • Final hiring decisions are made by employers, not by Alexandra or HeyVA

5. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

5.1 Platform Integrity

  • Database harvesting: Using the platform to search for, collect, or compile VA contact information, profiles, or other user data for the purpose of contacting or hiring VAs outside of the platform, thereby circumventing HeyVA's Services. This includes but is not limited to scraping profiles, extracting contact details, or systematically browsing profiles without genuine hiring intent through the platform.
  • Circumvention: Attempting to bypass, disable, or interfere with any security, access control, or technical features of the platform.
  • Automated access: Using bots, scrapers, crawlers, or other automated tools to access or interact with the Services without our prior written consent.
  • Interference: Disrupting, overloading, or impairing the functionality of the Services or the servers and networks connected to them.

5.2 Content and Conduct

  • False information: Providing false, misleading, or inaccurate information in your profile, job postings, applications, or communications.
  • Impersonation: Misrepresenting your identity, qualifications, experience, or affiliation with any person or entity.
  • Abusive behavior: Engaging in harassment, threats, bullying, intimidation, discriminatory language, profanity, or any form of disrespectful or abusive conduct toward other users, including VAs and employers.
  • Low-balling and exploitation: Deliberately offering rates significantly below market standards with the intent to exploit virtual assistants, or engaging in deceptive practices regarding compensation, workload, or job expectations.
  • Fraud: Engaging in any fraudulent, deceptive, or illegal activity through the platform.

5.3 Prohibited Content

You may not post, upload, or transmit content that:

  • Is illegal, harmful, threatening, defamatory, obscene, or otherwise objectionable
  • Promotes adult or sexually explicit services
  • Promotes multi-level marketing (MLM), pyramid schemes, or similar business models
  • Promotes illegal activities, substances, or services
  • Infringes on the intellectual property rights of any third party
  • Contains malware, viruses, or any other harmful code

5.4 Consequences

Violation of any prohibited conduct may result in, at the sole discretion of HeyVA's owners:

  • Warning or temporary suspension of your account
  • Permanent removal from the platform without refund
  • Forfeiture of any remaining subscription period
  • Legal action where appropriate

We reserve the right to investigate and take action against any conduct that we determine, in our sole discretion, violates these Terms or is otherwise harmful to other users or the platform.

6. Subscription Plans and Payment

6.1 Plans and Pricing

HeyVA offers the following subscription plans:

  • Basic: $59/month (or discounted annual billing)
  • Recruiter: $89/month (or discounted annual billing)
  • Enterprise: Custom pricing

Current pricing and plan details are available on our Pricing page. We reserve the right to modify pricing at any time. Price changes will not affect your current billing period and will take effect at the start of your next billing cycle. We will notify you of any price changes in advance.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Payment is processed through our third-party payment processor, FanBasis. By subscribing, you authorize FanBasis to charge your selected payment method on a recurring basis until you cancel.

6.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You are responsible for canceling your subscription before the renewal date to avoid being charged for the next billing period.

6.4 Taxes

All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable sales tax, VAT, or other taxes associated with your subscription.

7. Cancellation and Refunds

7.1 How to Cancel

You may cancel your subscription at any time by navigating to "Billing" in your dashboard and clicking "Cancel Subscription." Cancellation takes effect at the end of your current billing period. You will retain access to the Services until the end of the period you have already paid for.

No email to continue is required. No phone call is required. No cancellation form is required.

7.2 Refund Policy

We offer refunds under the following conditions:

  • Within 30 days of your initial subscription: If you are genuinely dissatisfied with the platform and can demonstrate a reasonable basis for your dissatisfaction, you may request a full refund by contacting us at contact@heyva.ph. We will review your request and process eligible refunds within 14 business days.
  • After 30 days: Refunds are not available for subscription payments made more than 30 days prior to the refund request.
  • Annual plans: If you cancel an annual plan within 30 days of the initial purchase, you are eligible for a full refund. After 30 days, no partial refunds will be issued for the remaining term.

7.3 Refund Exceptions

Refunds will not be issued in the following circumstances:

  • Your account was terminated due to a violation of these Terms (see Section 5.4)
  • You were removed from the platform for abusive or prohibited conduct
  • You failed to cancel before an automatic renewal and subsequently used the Services during the renewed period

7.4 Processing

Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.

8. Intellectual Property

8.1 HeyVA's Intellectual Property

The Services, including the website, platform, software, design, text, graphics, logos, trademarks, AI models, algorithms, and all related intellectual property, are owned by or licensed to HeyVA and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our prior written consent.

8.2 User Content

You retain ownership of the content you submit to the platform, including profile information, job postings, resumes, video introductions, and communications ("User Content"). By submitting User Content to HeyVA, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute your User Content solely for the purpose of operating and providing the Services.

This license includes the right to:

  • Display your profile to other users of the platform
  • Process your content through our AI systems (Alexandra)
  • Store your content on our infrastructure
  • Display anonymized or aggregated data derived from your content for platform improvement

This license terminates when you delete your content or close your account, except where your content has been shared with other users or where retention is required by law.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without obligation or compensation to you.

9. Disclaimers

9.1 Services Provided "As Is"

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

9.2 No Guarantee of Results

HeyVA does not guarantee:

  • That you will find a suitable virtual assistant or employer through the platform
  • The quality, reliability, availability, or performance of any virtual assistant or employer
  • That any hire made through the platform will be successful or long-term
  • The accuracy or reliability of AI-generated candidate assessments, scores, or recommendations
  • That the Services will be uninterrupted, error-free, or free of harmful components

9.3 No Employment Relationship

HeyVA is a platform that facilitates connections between employers and virtual assistants. We are not a party to any employment or contractual agreement between users. We do not:

  • Employ, manage, or supervise virtual assistants
  • Set wages, hours, or working conditions
  • Provide employee benefits or protections
  • Act as an employer of record or staffing agency

All terms of employment or engagement, including compensation, work schedule, scope of work, and termination, are determined solely between the employer and the virtual assistant.

9.4 Third-Party Services

The Services integrate with third-party services (including Anthropic, Didit, FanBasis, Google, and Meta). We are not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party services is subject to their respective terms and policies.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • HEYVA SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of or inability to use the Services.
  • HEYVA SHALL NOT BE LIABLE for any damages resulting from: (a) the conduct, actions, or omissions of any user, including employers and virtual assistants; (b) any employment or contractual dispute between users; (c) any reliance on AI-generated recommendations or assessments; (d) any unauthorized access to or alteration of your data; or (e) any third-party services or content.
  • HEYVA'S TOTAL AGGREGATE LIABILITY for all claims arising out of or related to these Terms or the Services shall not exceed the total amount you paid to HeyVA in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless HeyVA, its owners, affiliates, officers, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your User Content
  • Any dispute between you and another user
  • Any employment or contractual relationship between you and another user

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") by contacting us at contact@heyva.ph. We will attempt to resolve the Dispute informally within 30 days of receiving your written notice.

Your notice must include: your name, account information, a description of the Dispute, and the resolution you are seeking.

12.2 Binding Arbitration

If a Dispute cannot be resolved informally within 30 days, either party may submit the Dispute to binding arbitration. The arbitration shall be:

  • Conducted in accordance with the rules of a mutually agreed-upon arbitration institution
  • Held in Tbilisi, Georgia, or remotely via video conference if mutually agreed
  • Conducted in the English language
  • Decided by a single arbitrator

The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

You agree that any Dispute will be resolved on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding against HeyVA.

12.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address violations of Section 5 (Prohibited Conduct).

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Georgia, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration under Section 12 shall be brought exclusively in the courts of Tbilisi, Georgia.

14. Term and Termination

14.1 Term

These Terms are effective from the date you first access or use the Services and remain in effect until your account is closed or terminated.

14.2 Termination by You

You may close your account at any time by contacting us at contact@heyva.ph or through your account settings. Closing your account does not automatically cancel an active subscription — please cancel your subscription separately through the Billing section of your dashboard before closing your account.

14.3 Termination by HeyVA

We may suspend or terminate your account at any time, with or without notice, if:

  • You violate these Terms or any applicable law
  • You engage in prohibited conduct as described in Section 5
  • You engage in abusive, disrespectful, or exploitative behavior toward other users
  • Your account has been inactive for an extended period
  • We are required to do so by law
  • We cease operating the Services

In the case of termination for violation of these Terms or prohibited conduct, no refund will be issued for any remaining subscription period.

14.4 Effect of Termination

Upon termination:

  • Your right to access and use the Services immediately ceases
  • We may delete your account data in accordance with our Privacy Policy
  • Sections of these Terms that by their nature should survive termination shall survive, including Sections 8 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), and 13 (Governing Law)

15. Modifications to the Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last updated" date at the top of these Terms
  • Notify you by email or through a prominent notice on the platform at least 14 days before the changes take effect

Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Services and close your account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and HeyVA regarding the Services and supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

The failure of HeyVA to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without your consent in connection with a merger, acquisition, reorganization, or sale of assets.

16.5 Force Majeure

HeyVA shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, pandemics, wars, or other force majeure events.

16.6 Notices

We may send notices to you via email to the address associated with your account, or through the platform. Notices to HeyVA should be sent to contact@heyva.ph.

17. Contact Us

If you have any questions about these Terms, please contact us:

HeyVA
Individual Entrepreneur Denis Valentin Apostu & Individual Entrepreneur Stanga Alexandra
University Street n17a, Floor 10, Vake, Tbilisi, 0179, Georgia

Email: contact@heyva.ph